Key Areas of Concern for SMBs

FOCUS AREA : SMBs have existing IT systems but limited budget for maintenance and upgrades

SOLUTION: PockIT Managed Services Tier

• Comprehensive IT assessment to leverage existing assets
• Subscription-based support with predictable monthly costs
• Technology roadmapping with prioritized upgrade paths
• Consolidated vendor management to reduce overhead costs

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Costly Downtime Risks

FOCUS AREA: Business operations halt during IT failures, directly impacting revenue

SOLUTION: PockIT Business Continuity Package

• 24/7 monitoring with automated alerts
• Guaranteed response times with priority service levels
• Remote diagnostic capabilities for faster issue resolution
• Redundancy planning for critical systems
• Documented recovery processes tailored to business priorities

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Data Loss Vulnerability

FOCUS AREA: SMBs lack robust backup systems, risking catastrophic data loss

SOLUTION: PockIT Data Protection Suite

• Automated multi-location backup implementation
• Regular backup verification and testing
• Simplified restoration process with minimal business disruption
• Data retention policies aligned with industry requirements
• Recovery time objective (RTO) guarantees

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Cybersecurity Exposure

FOCUS AREA: SMBs are prime targets for cyberattacks but lack security expertise

SOLUTION: PockIT Security Shield

• Layered security approach with firewall, endpoint, and network protection
• Security awareness training for employees
• Vulnerability scanning and patch management
• Incident response planning and support
• Phishing simulation and prevention

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Regulatory Compliance Challenges

FOCUS AREA: Industry-specific regulations require technical compliance measures

SOLUTION: PockIT Compliance Framework

• Compliance gap analysis for relevant regulations
• Documentation and policy development assistance
• Technical controls implementation
• Regular compliance monitoring and reporting
• Audit preparation support

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IT Management Burden

FOCUS AREA: Internal staff lack expertise or time for proper IT management

SOLUTION: PockIT Virtual IT Department

• Proactive monitoring and maintenance scheduling
• Vendor relationship management
• Technology procurement assistance
• Help desk support for day-to-day issues
• CIO-level strategic guidance on quarterly basis